FAQ

 

  • Browse our collection while adding your desired items with quantities to a wish list by clicking "add to wish list". The wish list submission form will request all of your event details and send them directly to us.

    Once your wish list is submitted you will hear back from us in a few short days with your quote!

  • Yes we do. Our minimum order is $750 pre-tax. Delivery fees are quoted in addition.

  • We are based in Whistler and service all areas from Pemberton to Vancouver. If your venue is outside of this area (Sunshine Coast, Vancouver Island etc), please reach out and we will do our best to accommodate your rental.

  • Our delivery fees are quoted based on your specific rental, including the volume and size of the items in your order, the venue location, delivery window and logistics. You can find our base rates by area here.

  • Our showroom is located in Whistler, showcasing select styles from our collection and can be viewed by appointment only. Contact us to book your appointment!

  • We will provide a quote based on your wish list and event details along with our Rental Agreement. Once the completed agreement has been returned to us, we will send over your deposit invoice (50%) to secure your rental items. The balance of your order will be due 14 days prior to your event.

  • Yes, you can make changes to your order up until your final balance is due (14 days prior to your event). You can make swaps for different pieces of equal or greater value, based on availability.

  • Your final payment is due 14 days prior to your event date.

  • We offer self pick up and drop off from our showroom in Whistler for small orders that do not include any furniture or large breakable items. A restocking fee will apply for self pick up orders. Please reach out if you are interested in self pick up.

  • We offer set up/styling services on a case-by-case basis. We frequently set up and style lounge settings, welcome areas, signage features and bars. Reach out with your event details to learn more.

  • Our terms of service can be reviewed in our Rental Agreement. We will send this to you directly with your quote.

  • All deposits and final payments are non-refundable as per our Rental Agreement.

  • No hidden costs here! Our delivery prices include the cost to restock your items as well as regular cleaning services. A restocking fee will only apply for self pick up orders.

    If your rental is returned with more than regular wear, we consider it damaged (for example : tears or ripping in upholstery, burn marks, broken or cracked items, wax damage etc) and we will reach out with our recommendation to repair or replace the item along with the associated costs.

  • We will notify you if an item is returned damaged and let you know whether we think the piece can be repaired or if it will need to be replaced. Once we have a plan to repair or replace the damaged or broken item we will invoice you for the cost.

  • We will notify you if an item was not available for retrieval (or returned for self drop off) and send you an invoice for the replacement cost if the item cannot be found. If the piece is returned to us within 24 hours there will be no additional charges.